Refund Policy

At DreamPaws, each product is custom-made with love — just for you. Because of this, we do not offer refunds for:

• Change of mind

• Delivery issues caused by courier delays, lost packages, or incorrect addresses

We rely on third-party shipping services and cannot guarantee delivery timelines or be held responsible for lost or undelivered items once shipped.

✅ What we can help with:

If your order arrives damaged, has a major printing error, or you received the wrong item, we’ll make it right with a free replacement or store credit.

📨 To request support:

Please contact us within 7 days of delivery. Include:

• Your order number

• Photos of the issue

• A short explanation

We'll respond as quickly as possible and sort things out where eligible.