Terms & Conditions

By placing an order with DreamPaws, you agree to the following terms:

1. Custom Product Policy

All DreamPaws items are made-to-order using the photos and details you provide. Because of this:

• Orders cannot be cancelled, changed, or refunded once placed.

• It is your responsibility to upload clear, accurate images and information.

2. Image Use

By uploading an image, you confirm you:

• Own the rights to it or have permission to use it

• Allow DreamPaws to use the image for your custom design

3. Shipping & Delivery

We work with trusted third-party carriers. Once shipped:

• We are not responsible for lost, delayed, or undelivered packages

• Delivery times are estimates, not guarantees

• Incorrect address submissions are the customer’s responsibility

Optional: Consider tracked or insured shipping at checkout for extra protection.

4. Returns & Refunds

Due to the custom nature of our products:

• We do not offer refunds for delivery issues, customer errors, or change of mind

• We will replace items that arrive damaged, misprinted, or incorrect — just contact us within 7 days of delivery with photos and your order number

5. Liability

DreamPaws is not liable for:

• Third-party delivery errors or failures

• Any incidental, indirect, or consequential damages from use of our products

6. Intellectual Property

All custom designs and website content remain the property of DreamPaws and may not be reproduced or used commercially without permission.